Thomas Maar MsC, ITIL - Head of IT

Tenant - tenant full migration

MS Teams administration

O365 Administration

Microsoft Purview

Security and Compliance

HAADJ Configuration

ADV

Power Automate / Flows

Sharepoint administration

Vulnerability Scanning and Remediation

Microsoft Defender deployments

Sentinel One deployments

MFA rollout with Cisco DUO, Okta, MS Entra.

Privileged Access Management

Conditional Access

E-Mail security, DKIM and SPF

Penetration testing and Phishing simulations

Patching and application version control

Intune rollout, configuration and deployment.

Airwatch (Workspace One) rollout. 

Auto Pilot implementation

MAM Mobile Application Management

Apple Business Manager

Zerto Touch Enrollment

Remote management, iOS Android and Windows.

Data Centre experience worldwide

Routing and Switching (Cisco) - BGP, MPLS, OSPF.

Site-to-Site connectivity.

Meraki wireless deployment.

SAN implementation with DellEMC, PureStorage.

Management of File Shares.

Firewall configuration and implementation

ASA/FirePower, Fortinet

Tacacs and RADIUS authentication

CloudFlare DNS Management

VoIP, Cisco, Avaya.

Server hardware: PowerEdge, HPE, TrendMicro, Cisco UCS.

VPN, AnyConnect.

Windows Server Management - all versions

Active Directory, DHCP and DNS

Group Policy Management

ADFS and AD Connect

SCCM

Linux - Ubuntu and CentOS

VMWare Horizon - VDI Deployments

VMWare - virtualised server environments

Hyper-V virtual environments

Powershell scripting

Backup and Disaster Recovery

API integrations and SSO

eDiscovery tools: Relativity, NUIX, BrainSpace

SalesForce

ServiceNow, ConnectWise, HALO

Sage and NetSuite

Doc Management: DocuSign, iManage, DocuWare.

Slack, Teams, Zoom, DialPad, RingCentral

PowerBI, Dynamics

KnowBe4

Jira, Conflucence - Atlassian Suite

Defining cloud first strategies

Promoting innovation

Planning on-site to cloud migrations

Domain consolidation. 

Planning and executing tech mergers.

Forecasting and planning future demands 

Emerging technologies

Cyber Security principles,  ISO27001 and SOC 2 requirements

Development lifecycle

User and Customer experience improvement.

Modern workplaces.

Team management, performance reviews

Upskilling of engineers through eLearning. 

Shif rotations, on-call planning

Defining accurate job roles and responsibilities

Defining accurate goals and objectives

Celebrating success, Team build activities.

Motivating and providing exposure to emerging technologies.

Conflict resolution.

Contract renewals, negotiation and cost-saving.

Software licencing management

Hardware Procurement

Specification, ordering and logistics of tech deliveries and tech moves.

Negotiating discounts on long term partnerships.

ITIL Certified

ITSM tools, design, implementation and customisation. ServiceNow, HALO, ChangeGear. 

Incident Management

Service Request cycles

Reporting and Service Level Agreements

Knowledge base, self service portals and automation of tickets.

Ticket flows, documentation and policy enforcement.

Building and training teams from "zero".

Ticket escalations, distribution and workload management

Customer relationship management

Continuous improvement strategies for Service Desk operations.

LiveChat and Chatbots.

Change ambassador, managing change control

Expertise in delivering tech change to non-technical users, explaining in simpler, jargon-free terms.

Promoting innovative ideas.

Effective collaboration and communication

Flexibility and Adaptability

Phased approach to large modernisation projects.

Process analysis, automation of processes, simplification of tasks. 

AI Machine Learning.

Risk Management

Time Management

Effective Resource allocation

Problem Solving and Critical Thinking

Budgeting and Cost Management

Project Scoping, preventing scope creep

Collaboration and Communication

Wrike, Mondays, MS Project, Asana